Refund policy

Return & Refund Policy — Nyxna

Last updated: July 29th, 2026

1. Returns

We want you to love what you ordered. If you're not fully satisfied, we offer a 60-day return policy — you have 60 days from the date you receive your item to request a return.

To qualify for a return:

The item must be unused, unworn, and in its original condition
It must be in its original packaging, with all tags attached
You'll need your receipt or proof of purchase (order number or confirmation email works)

To start a return, email us at contact@nyxna.com with your order number and the reason for your return. Once approved, we'll send you a prepaid return shipping label along with instructions — return shipping is on us.

Please don't send items back before your return has been approved; unrequested returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us right away at contact@nyxna.com with your order number and a photo of the issue, and we'll make it right — whether that's a replacement, repair, or refund.

3. Items That Can't Be Returned

A few categories aren't eligible for return, including:

Perishable goods
Custom, personalized, or made-to-order items
Personal care or hygiene products (once opened)
Hazardous materials, including flammable or pressurized items
Sale items and gift cards

If you're unsure whether your item qualifies, reach out to us before purchasing and we'll let you know.

4. Exchanges

The quickest way to get the right item is to return what you have (once approved) and place a new order for the item you'd like instead.

5. European Union: 14-Day Cooling-Off Period

If your order is shipped to a European Union address, you have the right to cancel or return your order within 14 days of receipt, for any reason and without needing to provide a justification — separate from and in addition to our standard 60-day policy above. To qualify, the item must still be unused, unworn, and in its original packaging with tags attached, and you'll need proof of purchase.

6. Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to post the refund to your account.

If it's been more than 15 business days since your return was approved and you haven't seen a refund, contact us at contact@nyxna.com and we'll look into it.